The winds of change┬áGlobal shipping agency Norton Lilly is eighteen months into a business transformation. CFO Jim Burton shares with Gay Sutton the secrets of managing change effectively. With a proud history dating back to 1841, Norton Lilly International is a well-known and highly respected name in the shipping industry. With offices in over 37 ports around the US plus others in Europe and the Middle East, it has grown to become North AmericaÔÇÖs largest independent shipping agency. Owned by H.W.