The last year has seen Coach USA deliver growth in services, revenues and profitability, Ruari McCallion learns from CEO Dale Moser, as it aims to usher in a new age of bus travelA year ago, Business Excellence remarked that Dale Moser, CEO of Coach USA, was delighted that revenues were down on a six-year period. The reason? The strategic decision to focus on profitable operations. The business had, in his words, been ÔÇ£right-sizedÔÇØ for the market and wasnÔÇÖt trying to squeeze more out of market segments that had long since lost their juiciness.

A study in design┬áCleveland State University is engaged in an ambitious program of construction and renovation. Ed Schmittgen explains to Gay Sutton how the work is enriching student life and enhancing academic capabilities. Universities are continually searching for new ways to attract, engage and retain students. Academic reputation, of course, plays an essential part in this, but so too does the whole life-enriching experience that the student environment provides.

Cleco Power LLC is investing $1 billion in a new 660-megawatt generator that can burn a variety of solid fuels. Keith Regan learns how that fuel flexibility could enable the Louisiana utilityÔÇÖs customers to save billions over the life of the project Seventy percent of the generating capacity at Cleco Power LLC comes from natural-gas-fired generators. As a result, customers of the regulated electric utility, which is based in Pineville, Louisiana, and serves some 270,000 customers in that state, were exposed to the spikes in the price of natural gas.

Making it clear┬áThe City of Red DeerÔÇÖs Wastewater Treatment Plant is undergoing major upgrades to become a regional facility, wastewater superintendent Geoff Stewardson explains to Gary Toushek. The City of Red Deer, Alberta, about halfway between Calgary and Edmonton, has a population of 90,000 and counting and is located on the Red Deer River, which begins in the Rocky Mountains at Banff and flows into Saskatchewan.┬áAlberta Environment, the environmental agency of the provincial government, has mandated that communities on the river upstream from t

Location, location, location┬áCentral Locating Service, along with its sister company, SM&P Utility Resources, has a mobile workforce of more than 3,000 locators working at construction and excavation sites. Linda Seid Frembes talks to Jim Wallace, vice president of operations. Central Locating Service (CLS) is a best-in-class company that specializes in locating underground utility lines for private infrastructure owners as well as utility providers like telecommunication, cable television, water, gas and electricity.

Shared risk, shared rewards┬áMembers of California Pacific Medical CenterÔÇÖs building team explain their integrated approach to project delivery to Jenn Monroe.  California Pacific Medical Center knows well the benefits of innovation and integration in the delivery of healthcare services. Based in San Francisco, CPMC has been named one of the top 50 hospitals in the United States by Leapfrog Group for the past three years.

The University of Calgary is enjoying the biggest phase of expansion in its 43-year history. Steve Dantzer talks to Gay Sutton about the revolutionary digital library project and why multidisciplinary facilities could stimulate groundbreaking researchIn recent years the population of the province of Alberta has been increasing at a tremendous rate, driven by the expanding needs of the regionÔÇÖs huge oil and gas exploration industry. At the heart of this growth lies the sunny city of Calgary, located just 80 kilometers east of the Canadian Rockies.

Building success┬áDave Blades of Calamar Construction Canada tells Gay Sutton how the company is innovating and developing its construction services to make the most of new opportunities.  Economic downturn is not only a time of hardship but also a time of opportunity. For companies that are able to recognize change in a rapidly evolving world and align their practices and ethos to those changes, the chances are there for the taking.

The Art Gallery of AlbertaÔÇÖs New Vision expansion project includes a striking design and a host of sustainable elementsThe Art Gallery of Alberta conducted a global search and design competition before choosing Los Angeles-based Randall Stout Architects to design its expanded exhibition space, which it hopes will become a landmark in downtown Edmonton.

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