If I were to ask 100 CEOs to define customer service, I would guess that 97 of them would say this: “Customer service is providing the customer with service that is fast, accurate, and courteous.” While those are indeed elements of customer service, there is more to it, so much more.

Cruise ships are important to the economies of Caribbean islands, but the Port Authority in Trinidad & Tobago has seen a huge growth in cargo in recent years, as Jeff Daniel discovers.

For those of us yet to enjoy a Caribbean visit, Trinidad & Tobago are right at the bottom of the chain of islands that make up the West Indies, almost within hailing distance of South America; at certain points the seas between Trinidad and Venezuela divide the two nations by no more than about seven miles. 

BAT Caribbean and Central America is operating in one of the most sensitive and spectacular locations. Federico Jenkins talks to Gay Sutton about protecting this natural environment and working to relieve poverty in the local communities.

Agnico-Eagle’s first venture into Mexico’s legendary Sierra Madre gold and silver belt is helping to deliver record results.

The Competition Commission today confirmed its ruling that BAA should sell Stansted Airport and either one of Edinburgh or Glasgow Airports.

The Commission made its initial ruling two years ago in March 2009, but BAA has been fighting through the courts to retain its portfolio of airports.

After the sale of Gatwick in December 2009 to a consortium led by Global Infrastructure Partners, BAA currently operates six airports: Heathrow, Stansted, Southampton, Aberdeen, Glasgow and Edinburgh.

Interim CEO Jay Richardson talks to Gay Sutton about four months of change and improvement at Liberty Mines, and why the time is right for a new CEO to take the business forward as a successful nickel exploration and mining operation.

Taseko Mines Limited is about to embark on the third phase of modernisation at Canada’s second largest open pit copper mine. VP of Operations Dave Rouleau talks to Gay Sutton about future-proofing the mine against the cyclical nature of commodity prices.

Goldcorp’s Red Lake mining complex is one of the world’s richest gold resources. General manager Mike Lalonde talks to Gay Sutton about integrating a portfolio of traditional mines into a single forward looking identity.

Lithium Americas Corporation was set up last year after the discovery of the third largest lithium bearing brine deposit in the world. Its 64,572 hectare Cauchari-Olaroz discovery in Argentina will come on stream just in time to feed escalating demand from the manufacturers of electric vehicles.

Weir Oil & Gas today announced a $65 million expansion of its Weir SPM manufacturing and service facility in Fort Worth, Texas.

The investment is part of the company's strategy to keep up with growing industry demand for drilling and hydraulic fracturing following a rise in the numbers of horizontal rigs supported by oil and liquid rich shale in North America.