Rather than compete simply on price and quality, says John Tschohl, create a service culture and watch your sales soar.

Quality and price are two criteria for consumers when making a purchasing decision. So it is that most businesses compete by matching the quality and prices of their products and services.

Wood Group PSN’s Australian operations form the company’s largest international business unit, with more than 2,100 personnel now working across five Australian regions: Victoria (Melbourne), Queensland (Brisbane), New South Wales (Sydney), Western Australia (Perth) and Northern Territory (Darwin).

Having cornered the global export market for the right-hand drive Polo and total production for the derivative Cross Polo, automotive manufacturer Volkswagen Group South Africa has embarked on a major development programme to upgrade facilities, and improve productivity and efficiency. Manufacturing planning division head Chris Glover talks to Gay Sutton about the latest project—the construction of a new press shop.

Namibia’s telecommunications revolution continues as Telecom Namibia increases its business and profitability. Communications is the cement that will knit the country’s industry sectors together and connect them to global markets.

The pace at which Namibia emerges from its recent reclassification by the World Bank as an upper-middle income country to attain a ‘developed nation’ status by 2030 hinges, to some extent, on a dependable, modern and fit-for-purpose communications system.

Mahmood Ismail, managing director of Shoreline Beverages, tells Jane Bordenave about the importance of innovation in his business and how to compete against the big boys.

The Rezidor Hotel Group is one of the world’s fastest growing hotel chains, and a strong presence in emerging markets is viewed as critical to the group’s long-term success. Andrew McLachlan, VP for Africa & the Indian Ocean Islands, talks to Jayne Alverca about the factors that are driving the company’s stellar growth in Africa.

...and clear strategic thinking mean that after five years building a nationwide fibre optic communication backbone, Neotel is leading the migration to next generation communications. Dr Angus Hay talks to Gay Sutton about the steps that are making cloud computing available in South Africa.

Flinders Ports operates seven of South Australia’s ten ports, and with the recent boom in mining activity, has ambitious plans to treble its capacity in the next few years, as CEO Vincent Tremaine explains to Jane Bordenave.

Steve Hartley, executive director of private aviation specialist Empire Aviation Group, talks to Jayne Alverca about the company’s approach to maximizing asset value and the flight experience in the Middle East and beyond.

The last few years have seen an unprecedented increase in new development in Abu Dhabi, matched by a dramatic rise in competition within the industry. Elie Saikali, GMO of Dhafir Development and Contracting, explains to Gay Sutton how the company’s management and operational principles have given it an edge in this challenging marketplace.