Features

Operations: Communication

Marlon Bowser, CEO of HTK, looks at how companies can get the most out of the increasing number of customer communication channels.

Sustainability: Power management

Nick Cavalancia, vice president of Windows Management at ScriptLogic, explains how developing a power management strategy can save your business time and money, as well as providing a welcome boost to your green credentials.

Strategy: Mergers

If the numbers stack up, why do so many mergers fail? Phil Dunmore outlines what every CEO should know prior to embarking upon a merger or acquisition.

Operations: Customer service

John Tschohl explodes three popular customer service myths. If you believe them, you’re in trouble, he says.

Lead story

Stephen Archer, business analyst and director of Spring Partnerships, believes that the United States is declining rapidly as a superpower.

Operations: Pricing

George F. Brown, Jr. offers four fundamental, measurable indicators to help determine if price pressures are real or not.

Strategy: Value

Kenneth H. Marks offers expert advice on how to increase the value of your company before a potential sale.

Strategy: Leadership

Women are unique, says Susan T Spencer. They lead in a different way from men—and that’s a good thing for business.

Sustainability: Emotional intelligence

Emotional intelligence testing is an emerging trend, but it can have its pitfalls. Gabrielle M. Wirth offers some best practice advice to avoid legal challenges from emotional intelligence interviews and tests.

Supply chain: Sales

Wasting time, poor sales meetings, poor strategy, capping income, and playing favorites are destructive to morale and lead to poor performance, says John R Treace.