Features

Strategy: Acquisitions

Acquisition strategy must evolve dramatically for the markets and the competition of the 21st century, say David G. Hartman and George F. Brown, Jr.

Operations: Enterprise applications

Today’s enterprise application forecast: cloudy with a chance of transformation. Rob Prinzo is the weatherman.

Customer service: Recovery

Service recovery means doing whatever it takes to solve a customer’s problem—and doing it quickly, says John Tschohl.

Sustainability: Globalization

The elephant in the room is a global economy that’s too big NOT to fail. It’s about to go rogue and make localization a cutting-edge survival skill, says Ellen LaConte.

Supply chain: Product placement

A hot celebrity can get press coverage for a brand, product or fashion designer’s name. Here are four easy steps to red hot, red carpet product placement from Susan J. Ashbrook.

Supply chain: Technology

Steve Yurick describes the recent advances in voice directed warehouse technology that can have a significant effect on distribution efficiency.

Operations: Project management

A project assurance methodology transcends traditional project management barriers for successful software implementation, says Rob Prinzo.

Customer service: Retail

Retail sales does not have to be a two-trick pony. Mark Ryski offers five ways to drive customer conversion rates in your stores.

Sustainability: Infrastructure

As federal funding declines, a report from the Urban Land Institute in conjunction with Ernst & Young warns of the strain on US cities to maintain assets and build infrastructure projects.

Strategy: Price

Even if everyone seems to have their sights set on you, there are strategies you can employ to move out of the range of price-based competition, says George F. Brown, Jr.

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