Features

Customer service

In today’s tough economy, small business owners are faced with the difficult task of doing much more with a lot less. Ed Hess reminds them that even though they might be making cuts to their prices and budgets, now is not the time to start cutting great customer service out of their business plans.

Strategy : Innovation

Leading in business is never easy, but if you do it with your head down, blocking out input from employees, you’re making a huge mistake. OfficeMax Founder and former CEO Michael Feuer explains that when you miss out on employee input, you miss out on big-time innovation.

Sustainability: ULTra PRT

For years, science fiction has proposed driverless transportation—but now it’s possible to see what such a system might look like, as Alan Swaby discovers.

Strategy: Business execution software

Paul Docherty, CEO and founder of i-nexus, outlines the multiple benefits of introducing business execution software.

Operations: Going mobile

With more people going online using mobile devices, the PC is no longer the default mode of web access. As Boris Kraft of Magnolia CMS explains, this demands a significant attitude shift for any business running a website.

Supply chain: ERP

Andrew Kinder of Infor explains everything you ever wanted to know about ERP but were too afraid to ask.

Supply chain: MRO

For many business leaders, managing the maintenance, repair & operations (MRO) supply chain has not always come top of the list of priorities. But to neglect it can cause major problems for a company’s ERP system in the long-term.

Sustainability: energy procurement

These days, the task of energy procurement is becoming increasingly critical as users struggle against relentlessly rising costs. Adrian Newton, event director of Energy Solutions, discusses ways in which to tackle the challenge head-on.

Strategy: Planning

Neil Morris, head of strategic planning at Yorkshire Building Society, explains how adopting a robust approach to strategic planning and M&A activity has enabled the mutual organisation to grow and prosper following the recent financial crisis.

Operations:Taste!

David Falzani, CEO of business consultancy Polaris Associates and president of the Sainsbury Management Fellowship, says engineers need to get a taste for marketing.

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