Service first┬áLarry OÔÇÖConnor, president of Other World Computing, tells April Terreri how a commitment to customers is central to his business philosophy. Larry OÔÇÖConnor was interested in computers at a very early age and designed his first program at the age of six. Later, doing some work for his father, he also discovered that he enjoyed sales and marketing. By the time he was 14, he had started his own company. ÔÇ£I worked for my dad doing data entry,ÔÇØ he says.

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Navigation by innovation┬áKeith Regan learns how innovation has been in North Sails GroupÔÇÖs DNA from the start and how it believes that staying the course on a new product launch is the right tack even in stormy economic seas.  Since Lowell North founded it in a San Diego loft in 1957, North Sails Group has grown into the largest maker of sails in the world, a market share that starts at the top of the performance chain.

Caring about healthcare┬áKeith Regan learns how National Research CorporationÔÇÖs services are evolving to address the unique needs of the industry in todayÔÇÖs complex healthcare world. Today, more than ever in their history, hospitals and other healthcare institutions are increasingly focused on finding competitive advantages, hoping to keep beds full and become the healthcare source of choice for consumers in their markets.

From strength to strength┬áJeff Vanden Beukel, director of Lockheed MartinÔÇÖs TIROS program, tells Gay Sutton how an isolated workplace incident led to a recovery program that improved manufacture and test processes, strengthened management and enhanced the companyÔÇÖs reputation for excellence. Global security and information technology company Lockheed Martin has a proud pedigree of operations in the space sectorÔÇönot only building an array of weather satellites that monitor the earthÔÇÖs weather systems, but taking the lead on many space programs...