Developing new IT systems is fraught with danger at the best of times; but as Alan Swaby learns, when you harness the power of 98 different customers, you become a force for change.
Not all are tainted, by any means, but in the UK a large number of IT projects for government departments or other public bodies are either long overdue, way over budget or both. As such, the sheer size of a commissioning agency is no guarantee of success—so it’s no bad thing to take a look at how it is being done successfully in a different arena.
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